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Our Support Options
A survey of our clients and the industry is showing that clients want support with the expensive software
they purchase. Surveys also show clients are tired of being charged every time they have a problem with the software.
CAD Concepts, Inc. has always felt a client using complex design software needs continued support.
We have done hundreds of software implementations and one of the key ingredients of a successful implementation was the continuous support of the Reseller selling the software.
We have tried to sell software for less by removing the support (against our better judgement)
and found that it does not benefit the client and his success with the software. It forces them to purchase support separately or pay as they need help.
Many times we found that the funds were not available to purchase support after the software was purchased. The
CAD operator having the problem did not have access to a credit card to pay for support. It made their job harder, frustrating and they lost valuable time and productivity.
CAD Concepts, Inc. wants our clients to be successful using the software they purchase from us.
Therefore, we are returning to offering UNLIMITED telephone support to be sure you are successful
with the software and have a pleasant experience working with CAD Concepts, Inc.
Our UNLIMITED support is not just for 30 days, it's not for 90 days, but for 1 year.
We want to work with you to be sure you are successful using the software tools we sell you.
Our unlimited telephone support is not meant to be a substitute for training. We will advise you if we feel your
questions would be better handled by our individual or classroom training. In most cases, questions starting with 'How do I?" are better addressed in a training class.
This support is meant to provide you with someone to call with technical issues surrounding your
software installation.
Paying for Support
For those who have not done business with CAD Concepts, Inc.
but would like to purchase our telephone support, we have developed several affordable telephone support options.
Pay "Per Incident" (for Non-Clients)
This plan offers experienced users the ability to call in only when they have a specific problem they can't seem to
resolve on their own.
Cost: $65.00 per Incident
Payment is required at the time the call is placed. We accept VISA and MasterCard.
"On-Site" Support
$125.00/hour, minimum 2 hours
"On-Site" Training
$ 500.00 per 1/2 day up to 4 people.
Telephone and On-Site Support is not meant to replace training. Questions on how to perform software
functions are best covered in our training classes.
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