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Need To Learn AutoCAD Fast!

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Need Help with Drafting? Give Us a Call......

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Need to get away for a week or weekend!

SUMMER

 RENTAL 

Unlimited  Telephone Support

Our Support Options

A survey of our clients and the industry is showing that clients want support with the expensive software  they purchase. Surveys also show clients are tired of being charged every time they have a problem with the software.

CAD Concepts, Inc. has  always felt a client using complex design software needs continued support.  We  have done hundreds of software implementations and one of the key ingredients of a successful implementation was the continuous support of the Reseller selling the software.

We have tried to sell software for less by removing the support (against our better judgement) and  found that it does not benefit the client and his success with the software. It  forces them to purchase support separately or pay as they need help.

Many times we found that the funds were not available to purchase support after the software was purchased. The CAD operator having the problem did not have access to a credit card to pay for support. It made their job harder, frustrating and they lost valuable time and productivity.

CAD Concepts, Inc. wants  our clients to be successful using the software they purchase from us.

Therefore, we are returning to offering UNLIMITED telephone support to be sure you are successful with the software and have a pleasant experience working with CAD Concepts, Inc.

Our UNLIMITED support is not just for 30 days, it's not for 90 days, not even for 1 year.  We offer unlimited telephone support for as long as you are a client of CAD Concepts Inc.

We want to work with you to be sure you are successful using the software tools we sell  you.

Our unlimited telephone support is not meant to be a substitute for training. We will advise you if we feel your questions would be better handled by our individual or classroom training.  In most cases, questions starting  with 'How do I?" are better addressed in a training class.

This support is meant to provide you with someone to call with technical issues surrounding your software  installation.

Paying for Support

For those who have not done business with CAD Concepts, Inc. but would  to purchase our unlimited telephone support, we  have developed several affordable telephone support options.

Pay "Per  Incident" (for Non-Clients)

This plan offers experienced users the ability to call in only when they have a specific problem they can't seem to resolve on their own.

Payment is required at  the time the call is placed. We accept VISA and MasterCard.
Cost:  $65.00 per Incident

"On-Site"  Support

$125.00/hour, minimum 2 hours 

"On-Site"  Training

$ 500.00 per 1/2 day up to 4 people.
$
Includes computer & projector.

Telephone and On-Site Support is not meant to replace training. Questions on how to perform software functions are best covered in our training classes.

1571 Sumneytown Pike           Kulpsville, PA 19443

(Office) 215.362.7115    (Fax) 215.362.1796

email: sales@cadconcepts.com

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